Terms of Service

Playroom SA

These Terms of Service (“Terms”) govern your access to and use of the Playroom SA website (“Website”) and any purchases made through it. By using this Website and/or placing an order, you agree to these Terms.

1. Supplier Details (ECTA)

The following information is provided in line with ECTA requirements for online suppliers. Please ensure these details are accurate and kept updated:

2. Eligibility & Age Restriction

This Website sells adult-oriented products intended for persons 18 years or older. By using this Website or placing an order, you confirm that you are at least 18 and legally able to enter into a binding contract.

3. Products, Descriptions & Availability

• We aim to display product information, images, and pricing as accurately as possible.
• Colours and product appearance may differ slightly due to screen settings and manufacturing variations.
• All products are subject to availability. We may limit quantities or discontinue items at any time.

4. Pricing, Payment & Errors

• Prices are shown in South African Rand (ZAR) unless stated otherwise.
• Payment must be received in full before dispatch, unless explicitly stated otherwise at checkout.
• We reserve the right to correct pricing or listing errors. If an error affects your order, we will contact you with options to proceed or cancel.

5. Order Acceptance & Confirmation

• An order confirmation does not guarantee acceptance of the order.
• We may decline or cancel an order for reasons including suspected fraud, stock issues, incorrect pricing, or delivery limitations.
• If we cancel after payment, you will be refunded in line with our refund process.

6. Delivery & Risk

• Delivery times are estimates and may vary due to courier delays or factors outside our control.
• Risk of loss passes to you upon delivery to the address provided (or upon collection, if applicable).
• Please ensure delivery details are correct. Additional costs caused by incorrect details may be for the customer’s account.

7. Returns, Refunds & Cooling-Off (CPA & ECTA)

Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms. Please review it before purchasing.

• ECTA provides a 7-day cooling-off period for certain online transactions, subject to conditions.
• Hygiene-sensitive products cannot be returned once opened or unsealed, unless defective.
• The CPA provides a 6-month implied warranty of quality for defective goods, subject to inspection and exclusions for misuse.

View: Returns & Refund Policy (update the page handle if different).

8. Product Use, Care & Safety

• Follow manufacturer instructions, charging guidance, and care directions for all products.
• Check material compatibility (for example, silicone toy care and lubricant types) before use.
• Stop use if irritation occurs and seek professional advice where appropriate.

9. Health & Results Disclaimer

Any information on this Website is provided for general information purposes only and is not medical advice. Individual experiences vary. Always read labels and directions, and consult a qualified professional where needed.

10. Privacy & POPIA

We process personal information in accordance with POPIA and our Privacy Policy. By using this Website, you agree to our data handling practices.

View: Privacy Policy (update the page handle if different).

11. Intellectual Property

All Website content (including text, images, logos, product layouts, and design elements) is owned by or licensed to Playroom SA and is protected by applicable intellectual property laws. You may not reproduce or distribute content without written permission.

12. Acceptable Use

You agree not to:

• Use the Website for unlawful purposes, fraud, or harmful conduct.
• Attempt to gain unauthorised access to systems or accounts.
• Upload malicious code, scrape content at scale, or disrupt Website performance.
• Post or transmit unlawful, defamatory, or infringing content.

13. Limitation of Liability

To the maximum extent permitted by South African law, Playroom SA will not be liable for indirect, incidental, special, or consequential damages arising from the use of this Website or products purchased through it.

Nothing in these Terms limits or excludes any rights or remedies that cannot be limited or excluded under the CPA or other applicable law.

14. Indemnity

You agree to indemnify and hold Playroom SA harmless from claims, losses, damages, and expenses (including reasonable legal fees) arising from your misuse of the Website, breach of these Terms, or violation of any law or third-party rights.

15. Third-Party Services

We may use third-party providers (for payments, couriers, analytics, or apps). Their services may be subject to separate terms and policies. Playroom SA is not responsible for third-party service interruptions outside our control.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page and will apply from the date of publication. Your continued use of the Website indicates acceptance of the updated Terms.

17. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa. Where a dispute arises, the parties will first attempt to resolve it amicably. If not resolved, the matter may be referred to the appropriate South African forums or courts with jurisdiction, subject to any consumer rights under the CPA.

18. Contact

If you have questions about these Terms, contact us:
Email: sales@playroom.co.za
Phone: 076 720 9328 / 083 631 1142

Last updated: 26 February 2026