Returns & Refund Policy

Playroom SA

At Playroom SA, we are committed to providing quality products and fair service in accordance with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Please read this policy carefully before making a purchase.

1. Cooling-Off Period (Online Purchases)

In terms of Section 44 of the Electronic Communications and Transactions Act (ECTA), customers have the right to cancel an online order within 7 days of receiving the goods, without giving a reason.

To qualify:

• The item must be unused and unopened.
• The product must be in its original sealed packaging.
• All accessories, manuals and inserts must be included.

Return shipping costs under the cooling-off right will be for the customer’s account. Refunds will exclude original delivery charges.

2. Hygiene & Safety Products (Important)

3. Defective or Faulty Products

In terms of Section 56 of the Consumer Protection Act, all goods carry an implied 6-month warranty against defects.

If a product is faulty within 6 months of purchase, you may choose:

• A repair
• A replacement
• A full refund

The product may be inspected to confirm the defect. Damage caused by misuse, neglect, improper charging, water damage (where not waterproof), or unauthorised tampering will not qualify.

Return shipping for verified defective items will be covered by Playroom SA.

4. Incorrect Item Received

If you receive the wrong item, please notify us within 48 hours of delivery. The product must remain unopened and unused.

We will arrange collection and replacement at our cost.

5. Non-Returnable Items

The following cannot be returned unless defective:

• Opened adult toys
• Opened lubricants or enhancers
• Supplements
• Sale or clearance items
• Gift cards

6. Refund Processing

Once a return is approved and inspected:

• Refunds will be processed within 7–10 working days.
• Refunds will be made to the original payment method.
• Bank transfer refunds may require proof of account details.

7. How to Request a Return

To initiate a return, please contact us using the details above and include:

• Your order number
• Clear photos (if defective)
• A brief description of the issue

No returns will be accepted without prior approval.

8. Discreet & Confidential Handling

All returns are handled discreetly and confidentially. Your privacy is important to us.

Playroom SA reserves the right to update this policy in line with legislative changes.